Order Support

Soccer Tickets Canada is an independent soccer ticket guide. We do not sell tickets directly, process payments, issue tickets, or manage ticket orders.

If you clicked a ticket link from our website and completed a purchase through a third-party marketplace, your order is handled by that marketplace, not by Soccer Tickets Canada.

We Cannot Access Ticket Orders

Soccer Tickets Canada does not have access to third-party marketplace order systems.

We cannot:

Look up your order
Confirm your ticket delivery
Reissue tickets
Transfer tickets
Change your seats
Cancel your order
Process refunds
Resend confirmation emails
Provide venue entry support
Resolve seller disputes

For help with an existing order, please contact the ticket marketplace, seller, or customer support team listed in your order confirmation email.

Who To Contact For Ticket Order Help

If you already purchased tickets, check your confirmation email first.

Your order confirmation should include important details such as:

The marketplace or seller name
Order number
Event name
Event date
Ticket delivery method
Customer support contact information
Refund or cancellation instructions

Use that information to contact the marketplace directly.

If You Purchased Through TicketNetwork

If your purchase was completed through TicketNetwork, please contact TicketNetwork directly using the support information provided in your TicketNetwork order confirmation.

TicketNetwork, not Soccer Tickets Canada, is responsible for order processing, payment collection, ticket delivery, refund eligibility, customer support, and buyer guarantee questions.

Common Ticket Order Questions

Where Are My Tickets?

Ticket delivery timing can vary based on the marketplace, seller, venue, and delivery method.

Some tickets are delivered instantly, while others may be transferred closer to the event date. Check your order confirmation email for the expected delivery timeline.

If your tickets have not arrived within the stated delivery window, contact the marketplace where you completed the purchase.

Can I Get A Refund?

Refund policies depend on the marketplace, seller, event status, and purchase terms shown at checkout.

Many resale ticket purchases are final unless the event is cancelled and not rescheduled. Always contact the marketplace where you purchased your tickets to confirm refund eligibility.

Soccer Tickets Canada cannot approve, deny, or process refunds.

What If The Event Is Postponed?

If an event is postponed or rescheduled, your tickets may still be valid for the new date depending on the marketplace’s policy.

Check your order confirmation email and contact the marketplace for event-specific instructions.

What If The Event Is Cancelled?

If an event is cancelled, refund eligibility is determined by the marketplace or seller that processed your order.

Soccer Tickets Canada does not control cancellation decisions, refund timelines, or marketplace policies.

What If My Tickets Do Not Work At The Venue?

If you experience an issue at the venue, contact the ticket marketplace’s customer support immediately.

You may need to provide proof from the venue or box office showing that the tickets were invalid. Keep all emails, screenshots, and documentation related to the issue.